As a clinic we have made many changes including:
- installing a plexi-glass barrier at reception
- increased disinfection and sanitation
- personal protective equipment for staff
- removing extra items such as tea, toys and magazines
- encouraging payment through tap enabled credit cards or credit card information on file when possible rather than cheque or cash transactions
- emailing receipts to minimize paper exchange
We do ask that you call or email before coming to our office to pick up supplements so we can have your order ready for quick pick up. Contact-less pickups are still available.
We will be continuing telemedicine for any patients who would prefer to meet by phone or video for any reason. There are many advantages to telemedicine, it can be especially helpful for:
- patients who are at high risk
- patients who enjoy the convenience of telemedicine visits
- people who live out of town
- parents who have kids at home without childcare
- patients who have any symptoms that would raise a red flag in the pre-screening questionnaire including seemingly well people who have had exposure to a known or suspected COVID-19 case
We are asking our patients for help to keep themselves and our other patients safe when they come to our clinic. We are asking patients to:
- wear masks when coming into our office (cloth masks are fine)
- use hand sanitizer on entering the clinic before their visits and when exiting the clinic
- complete the COVID-19 screening checklist that will be sent to them prior to their visits
- refrain from coming to the office if they have any symptoms included in the COVID-19 screening tool
- refrain from coming to our office for 7 days after contact with someone with known or suspected COVID-19
- use good cough hygiene by coughing into elbows rather than into their hands
- wash their hands with soap both on entering the washroom and after going to the washroom
- refrain from bringing extra people with them to appointments (exceptions will be made for a parent attending a child’s appointment or a caregiver attending with a patient who requires assistance). If you are driven to your appointment by another person, please have them wait in the car for the duration of your appointment
If you suspect you may have COVID-19, we would like to direct you to the public health screening tool to use their self assessment tool.